Uniform Shop FAQ

WHERE ABOUTS IN THE SCHOOL GROUNDS IS THE UNIFORM SHOP LOCATED?

We are located on school grounds near the Gate Entry at Macquarie Drive. We urge you to make a booking Online as appointments will be served first in order of booking times.

WHEN IS THE SHOP OPEN?

The shop is open on:

  • Tuesdays from 8:00am to 11am
  • Thursdays from 12.30pm to 3.30pm
  • Extended hours for December Orientation and mid to late January (including Staff Development Days)

HOW CAN I CONTACT YOU?

Our email address is belmonthighuniformshop@gmail.com

CAN I ORDER SOMETHING IF I CAN'T GET TO THE SHOP IN PERSON?

YES! Online ordering is available through Belmont High Uniform Shop
Delivery of uniform items directly to your home address can 
be arranged also for a flat delivery fee of $8.00 no matter how many items you order.

WHAT IS THE CUT OFF EACH WEEK FOR ORDERING ONLINE?

Online orders placed Tuesday to Wednesday, will be available 
for pick up at the shop Thursday from 1.30pm to 3.30pm.
Online orders placed Thursday to Monday, will be available 
for pick up the following Tuesday from 9am to 11am.

HOW WILL I RECEIVE MY ORDER?

Orders are packed Tuesdays and Thursdays and will be available for pickup durning the above cut off time.

I RECEIVED MY ORDER, BUT SOMETHING WAS MISSING. WHAT DO I DO?

If you have not received an email as above, please contact us belmonthighuniformshop@gmail.com and let us know as soon as possible and we will follow it up.  Sometimes items are unavailable / out of stock. In this case, it will be prepared in the normal manner once it's available.  We do our best to keep parents informed when this happens.  

I DON'T WANT TO WAIT FOR AN ITEM THAT IS OUT OF STOCK. HOW DO I GET A REFUND?

All online orders are refunded to your credit card paid online.  Please return the items to the school office or the uniform shop and advise us at belmonthighuniformshop@gmail.com with the online order number, item and value for refunding and we will arrange with to refund it. There are no cash refunds for online orders as we operate a cashless business.

ONE OF THE ITEMS I ORDERED IS WRONG & I NEED A REPLACEMENT- WHAT DO I DO?

As long as the item is still in original condition (in original packaging and unworn) return it back to the uniform shop and we will swap it for the correct size/item.

I CAN'T GET TO THE UNIFORM SHOP TO RETURN/EXCHANGE MY ITEM. WHAT DO I DO?

Your child, another parent or relative can come in to the Uniform Shop on your behalf.  If that is not possible, drop the item at the school office and contact us belmonthighuniformshop@gmail.com and we will arrange to collect it from the office. 

WHAT IF NONE OF THESE ARRANGEMENTS ARE SUITABLE FOR ME?

Please contact us by email at belmonthighuniformshop@gmail.com so we can try to arrange a more suitable option for your situation.

CAN I BUY SECOND HAND ITEMS ONLINE?

No, second hand uniforms are only available to purchase from the shop.

I WOULD LIKE TO VOLUNTEER AT THE UNIFORM SHOP. WHAT DO I DO?

THAT'S GREAT! We really appreciate all & any volunteer help in the uniform shop.  Email us at belmonthighuniformshop@gmail.com with your name, email address & contact phone number and let us know any dates that you are or are not unavailable, and we will roster you on in the next term.

DO I NEED TO COME IN FOR TRAINING BEFORE MY ROSTERED SHIFT?

Training is done ‘on the job', however we encourage new volunteers to come in on a Tuesday or Thursday to meet the manager and other volunteers and to get an idea of what is involved & become familiar with what we do.  This way, you'll feel more comfortable when you do your first shift.  Don't worry, we will help you out along the way and you won't be dropped into the deep end.

WHAT WILL I BE RESPONSIBLE FOR DURING MY SHIFT?

Nothing!  The Manager will be there to handle any returns, queries or complaints.  Your help is needed serving customers and helping pack Online Orders.  A friendly smile and a can do attitude is all that's needed!

HOW MANY SHIFTS WILL I HAVE TO DO PER TERM?

You can volunteer for as many shifts as you would like to do.  We encourage each volunteer to commit to at least 1 shift per term.  If you're able to do more than 1 shift, even better. We find that the more often you work, the more familiar you become with the role.  But it's entirely up to you.

WHEN WILL I KNOW WHEN MY SHIFT IS?

Before a roster is prepared, volunteers are contacted to check availability for the coming term. A roster is prepared prior to the beginning of each term, based on volunteers' availability.  You tell us when & how often you are available on a term-by-term basis.  You can even request to be rostered on with a friend. Each week in the school newsletter we will have the names of the volunteers that are rostered on for the next 2 weeks.

SOMETHING HAS COME UP ON THE DAY THAT I AM ROSTERED ON, WHAT DO I DO?

As soon as you know that you are unavailable to do your shift, please email belmonthighuniformshop@gmail.comto allow us to arrange cover.

I WANT TO DONATE MY SECOND HAND UNIFORMS, WHAT DO I DO?

Good quality second hand uniforms can be put in the 2nd hand donations box at the school's front office  or given in at the uniform shop.  Our second hand uniforms can be a huge savings to parents whose children have trouble keeping track of their possessions! And as for sustainablility, need we say more. We really appreciate your donations, Thank you! 

HOW IS THE UNIFORM SHOP RUN? IS THERE A COMMITTEE AND HOW CAN I GET INVOLVED IN IT?

The Uniform Shop is owned and run by BME Group of Companies, a locally owned manufacturer and supplier of Uniforms, Corporate Wear and Sportswear. We love having parents getting involved and volunteering, its a great way to support our amazing school community.

Thank you for reading this information sheet. Please consider volunteering in the Uniform Shop; it's a great way to meet other parents & make new friends.